Política de reembolso
30-Day Stay-Put Promise
We want your Magic Fate brace to fit and stay in place. If it doesn't, you have 30 days from the day your order is delivered to request a return or refund.
How to start a return
- Email magicfatecontact@gmail.com within 30 days of delivery with your order number and a short note on what happened (for example: it slides, wrong size, wrong side).
- We'll reply within 1–2 business days with next steps. If we need the item back, we'll send you the return address. Items sent back without contacting us first can't be accepted.
- Once your return is received and approved, we'll refund your original payment method within 3 business days. Your bank may take a few extra days to show it.
Eligibility
- Your request is made within 30 days of delivery.
- You have your order number or proof of purchase.
- You're welcome to try the brace on and wear it to test the fit. Returned items must be clean, undamaged and complete (sleeve, dial and laces attached).
Return shipping
If the item arrived damaged, defective or wrong, return shipping is on us. For any other reason, the customer pays return shipping and this cost isn't refunded. Your original shipping was free.
Exchanges
Need a different size or the other side (Left/Right)? Email us within 30 days of delivery and we'll help you swap it.
Damaged, defective or wrong items
Please inspect your order when it arrives. If something is damaged, defective or not what you ordered, email us a photo within 30 days of delivery and we'll send a replacement or a full refund at no cost to you.
6-Month Dial Warranty (Magic Knee Brace)
If the dial or laces stop working under normal use within 6 months of delivery, email us your order number and a photo or short video. We'll send a replacement at no cost. The warranty doesn't cover normal wear and tear, cuts, or damage from machine washing or drying.
Questions
Email us any time at magicfatecontact@gmail.com.