FAQ

Product Information

1. Are light bulbs included with the fixture?
Yes. The fixture includes the light source and charging cable.

2. Does the lighting have CE or UL certification?
Yes. You can find more details on our Certification Information page.

3. Does the lamp voltage meet national standards?
Yes. The voltage range is ≤36–240V and complies with applicable standards.

Shipping

1. What are your shipping times?
Shipping typically takes 12–20 business days.

2. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can also check the status in the Track Order section on our website.

3. My delivery address has changed — what should I do?
Please notify us immediately if your order has not yet been shipped. Once the package has been dispatched, the delivery address cannot be changed.

Returns

1. What if I receive a damaged or incorrect item?
Please contact customer support as soon as possible. We will assist you with a replacement or refund.

2. Can I change or cancel my order after it’s placed?
If your order has not yet been shipped, contact us immediately and we will do our best to assist you.

Contact

How can I contact customer support?
Email: magicfatecontact@gmail.com

You may also visit our Contact Us page for additional contact information.